At Apna Bazaar Store, we aim to provide a smooth and reliable shopping experience. Please read our cancellation and refund policy carefully.
1. Order Cancellation
Customers may request cancellation before their order is shipped by contacting our customer support team. We will try our best to cancel the order.
Once an order has been shipped, cancellation may not be possible. Customers may contact us for assistance.
2. Damaged, Defective or Wrong Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery. Share your order details and clear photographs or an unboxing video, if available.
After verification, we will arrange an eligible replacement, return, or refund as applicable.
3. Return Eligibility
Products must generally be unused and returned with their original packaging, tags, and accessories.
Products that are used, damaged by the customer, or returned without necessary packaging may not qualify for a return, except where applicable consumer rights require otherwise.
Certain hygiene-sensitive, perishable, or customised products may not be eligible for a change-of-mind return. This does not affect applicable rights for defective, incorrect, or misdescribed products.
4. Refund Processing
Once a return or refund request is approved, we will process the refund within 7 working days, subject to any necessary inspection.
Refunds for prepaid orders will generally be made to the original payment method.
For Cash on Delivery (COD) orders, the customer may be asked to provide a suitable UPI ID or bank account details to receive the refund securely.
5. Return Shipping Charges
If a product is damaged, defective, or incorrectly delivered, Apna Bazaar Store will arrange an appropriate return solution and bear applicable return shipping costs.
For other approved returns, shipping costs will be communicated to the customer before the return is arranged.
6. Late or Missing Refunds
If your approved refund has not arrived within the expected time, please contact our support team with your order number and refund details.
7. Contact Us
For cancellation, return, or refund assistance, please contact Apna Bazaar Store through the contact details provided on our website.
Website: https://apnabazaarstore.in/
We reserve the right to update this policy when necessary, subject to applicable laws and consumer rights.