Apna Bazaar Store
Welcome to Apna Bazaar Store (https://apnabazaarstore.in/). We want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains how to request a return, replacement, cancellation, or refund for an order placed through our website.
1. Return Eligibility
Customers may request a return or replacement if a product is:
Damaged during delivery
Defective or not working as described
Incorrectly delivered
Missing essential parts or accessories
Materially different from the product description
Please contact us as soon as possible after receiving your order. Requests will be reviewed according to the product, the circumstances, and applicable consumer protection laws.
2. Reporting Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery, where possible.
Please provide:
Your order number
A description of the problem
Clear photographs of the product and packaging
An unboxing video, if available
An unboxing video may help us investigate a claim, but the absence of a video alone will not automatically remove rights available under applicable law.
3. Products Eligible for Return
Returned products should generally be unused, with their original packaging, tags, accessories, and invoice where available.
Products that have been used, damaged through customer misuse, or returned with missing parts may require further review.
Certain hygiene-sensitive, perishable, customised, or other specified products may not qualify for change-of-mind returns. These restrictions do not override applicable rights relating to defective, incorrect, or misdescribed products.
4. Return Request Process
To request a return or replacement:
Contact us using the customer support details published on our website.
Provide your order number and explain the issue.
Share supporting photographs or other relevant information, if available.
Wait for our instructions before sending the product back.
Follow the approved return procedure, if applicable.
We will review your request and communicate the next steps.
5. Refund Policy
Refunds may be available for eligible orders when a cancellation, return, or other refund request is approved.
Depending on the circumstances, we may arrange a refund, replacement, or another appropriate resolution in accordance with applicable law.
We will communicate the refund decision and any necessary steps to the customer.
6. Refund Processing Time
Once a refund is approved and any required verification is complete, we aim to process it within 7 working days.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
If your refund is delayed beyond the communicated timeframe, please contact us with your order number and refund details.
7. Refunds for Cash on Delivery (COD) Orders
For eligible Cash on Delivery orders, refunds may be issued through a suitable electronic method, such as UPI or bank transfer.
Customers may need to provide accurate payment details through an appropriate customer support channel.
For your security, never share your UPI PIN, ATM PIN, password, or OTP with anyone to receive a refund.
8. Return Shipping Charges
If a product is damaged, defective, incorrect, or otherwise qualifies for a return under applicable law, we will arrange an appropriate return solution and bear applicable return shipping costs where required.
For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.
9. Order Cancellation
Customers may request cancellation before an order is dispatched by contacting our support team.
Once an order has been shipped, cancellation may not be possible. Please refer to our Cancellation and Refund Policy for more information.
If a prepaid order is cancelled and a refund is due, we will process it in accordance with applicable law and our communicated refund procedure.
10. Exchanges and Replacements
A replacement may be offered for eligible damaged, defective, or incorrectly delivered products, subject to product availability and applicable law.
If a replacement is unavailable, we will communicate an appropriate alternative resolution, including a refund where applicable.
11. Non-Refundable Situations
A change-of-mind return may not be accepted for certain products, such as customised items or hygiene-sensitive goods, where the restriction is clearly communicated and permitted by applicable law.
However, nothing in this policy removes rights relating to products that are defective, incorrectly supplied, or materially different from their description.
12. Contact Us
For return, replacement, cancellation, or refund assistance, please contact Apna Bazaar Store using the customer support details published on our website.
Website: https://apnabazaarstore.in/
Email: Please refer to the official customer support email published on our website.
Phone: Please refer to the official contact number published on our website.
Please include your order number when contacting us so that we can review your request efficiently.
Apna Bazaar Store
Online Shopping Store
Website: https://apnabazaarstore.in/